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Abstract from

The Role of Contract in the Democratisation of Service Delivery

Anna Yeatman and Kathryn Owler

The service delivery relationship between worker and consumer/client is the key to effective service delivery in many settings, especially those where service effectiveness depends on the development of consumer agency. One such setting is employment services for people with mental illness (the case studied here). Yeatman and Owler explore the role of contract in opening the service relationship to a process of negotiated transactions that ensure both that the consumer's agency drives the relationship and is developed through it. The authors detail the contractualist protocols that operate in a disability employment service. Although infra-legal in character, the nature of this contractualism is similar to what legal theorists call relational contracting.

(2001) 18(2) Law in Context 34
Keywords: Human Services; Disability

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