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Abstract from

Regulating for Consumer Rights and Redress in the Victorian Electricity Industry

Bronwyn Naylor is Senior Lecturer in Law at Monash University, Melbourne.

The rapid privatisation of utilities raises important issues for consumer protection. Privatisation of essential services has been driven by changing beliefs in the role of the state and premised on the efficiency and discipline of competition and the market. Trends in many countries to privatise essential services have been accompanied by self- or co-regulatory regimes intended to promote accountability and protect consumer interests, including structures to encourage effective handling of consumer complaints. Nonetheless, whilst governments have recognised that they cannot leave the consumer interest entirely in the hands of the market, they have at the same time preferred to guide industry to develop internal procedures, rather than prescribing standards directly.

(2002) 20 No 1 Law in Context 101
Keywords: Privatisation; Consumer Law

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